Frequently Asked Questions

What is dharm Sutra?
dharm Sutra is an online store that specializes in delivering puja saman, including healing crystals, gemstones, rudraksha, puja essentials, and puja kits. Our mission is to provide high-quality spiritual products to support your spiritual practices.

How can I contact dharm Sutra?
You can contact us via email at support@dharmsutra.in or call us at 9818112212 Our customer service team is available .10 AM to 7pm

Ordering
How do I place an order?
To place an order, browse our website and add the desired items to your cart. Once you are ready, proceed to checkout, enter your shipping and payment information, and confirm your order.

Can I change or cancel my order?
If you need to change or cancel your order, please contact us immediately at support@dharmsutra.in. We will do our best to accommodate your request, but please note that once an order has been processed or shipped, changes or cancellations may not be possible.

What payment methods do you accept?
We accept various payment methods, including credit/debit cards and digital payment options. All transactions are securely processed to ensure your information is protected.

Shipping
What are your shipping options?
We offer several shipping options, including standard and expedited shipping. Shipping rates and delivery times vary based on your location and the shipping method selected at checkout.

Do you ship internationally?
No,

How can I track my order?
Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can use this tracking number to track your order on our website or the carrier's website.

Returns and Refunds
What is your return policy?
We accept returns of unused and unopened items within 30 days of delivery. To initiate a return, please contact our customer service team at support@dharmsutra.in for instructions. Please refer to our Return and Refund Policy for more details.

How do I return a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately at support@dharmsutra.in with your order number and a photo of the damaged item. We will arrange for a replacement or a refund.

When will I receive my refund?
Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item. You will receive an email notification once your refund has been processed.

Products
Are your products authentic?
Yes, all our products are sourced from trusted suppliers and are guaranteed to be authentic. We take pride in offering high-quality spiritual items to our customers.

How do I care for my healing crystals and gemstones?
To maintain the energy and appearance of your healing crystals and gemstones, it is important to clean and recharge them regularly. You can clean them with a soft cloth and recharge them by placing them in sunlight or moonlight for a few hours.

Account
How do I create an account?
To create an account, click on the "Sign Up" or "Create Account" button on our website and follow the instructions. You will need to provide your name, email address, and a password.

How do I reset my password?
If you have forgotten your password, click on the "Forgot Password" link on the login page and follow the instructions to reset your password. You will receive an email with a link to create a new password.

Other Questions
Do you offer gift cards?
Yes, we offer gift cards in various denominations. You can purchase them on our website and they can be used for any purchase at dharm Sutra.

How can I stay updated on new products and promotions?
You can stay updated by subscribing to our newsletter and following us on social media. We regularly send out updates on new products, special offers, and promotions.

Contact Us
If you have any other questions not covered here, please feel free to contact us at:

Email: support@dharmsutra.in
Address: Assotech The Nest crossing Republic Ghaziabad 201016
Thank you for choosing dharm Sutra. We are here to support your spiritual journey.