Returns

Introduction
At dharm Sutra, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and refund policy to make your shopping experience as seamless as possible.

Return Policy
Eligibility for Returns:

Items must be unused, unopened, and in their original packaging.
Returns must be initiated within 30 days of the delivery date.
Certain items, such as custom orders, personalized products, or clearance items, are non-returnable unless they arrive damaged or defective.
Initiating a Return:

To initiate a return, please contact our customer service team at support@dharmsutra.in or call us at [Phone Number].
Provide your order number, the item(s) you wish to return, and the reason for the return.
Our customer service team will provide you with return instructions and a return authorization number.
Return Shipping:

You are responsible for paying the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, item arrived damaged).
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Return Processing:

Once we receive your returned item and verify its condition, we will process your return within 7-10 business days.
If the item is not returned in its original condition, you may be responsible for any loss in value.
Refund Policy
Refund Eligibility:

Refunds will be issued for items that meet our return eligibility criteria.
Original shipping charges are non-refundable unless the return is due to our error.
Refund Process:

Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.
You will receive an email notification once your refund has been processed.
Partial Refunds:

In certain situations, only partial refunds may be granted (if applicable), such as items not in their original condition, damaged, or missing parts for reasons not due to our error.
Damaged or Defective Items
Reporting Damages:

If you receive a damaged or defective item, please contact us immediately at support@dharmsutra.in with your order number and a photo of the damaged item.
We will arrange for a replacement or a full refund, including any shipping costs incurred.
Replacement Process:

Depending on the availability of the item, you may choose to receive a replacement item or a full refund.
Non-Returnable Items
The following items are non-returnable:

Custom or personalized orders
Clearance or final sale items
Gift cards
Contact Information
If you have any questions or concerns about our return and refund policy, please contact us at:

Email: support@dharmsutra.in
Address: Assotech The Nest crossing Republic Ghaziabad 201016

By shopping with dharm Sutra, you acknowledge and agree to this return and refund policy. We appreciate your business and are here to ensure you have a positive shopping experience.